intel driver and support assistant not working

After another call a day later HP did manage to resolve the problem and reinstate a version of the Realtek HD driver. But alas this did not fix the problem initially and they went away to investigate further.

Once I made contact with HP they took control over my PC and after trying a few things including testing the speaker we did perform a system restore of the C drive. Note the online support is only available 08.00 to 18.00. Before you do so you may want to backup any personal files as in the worst instance you may have to perform a system reset, just be prepared. If you go to then login, provide your serial number you will then see the contact telephone number. They even suggested I had a hardware fault, ridiculous !! I then made contact with HP directly, don't try their virtual agent as this is useless. I have contacted Microsoft online and their suggestion of just reloading the Realtek driver was fruitless. If you then click on view then show idden devices the device appears again in but in properties it is showing as ‘ device is not connected to the computer (code 45)’. If you go to device manager and open the sound tab you may well find that the reference to Realtek HD Audio device has gone. totally overwrote or removed the Realtek HD driver. In my case the offending Intel driver 10. Please click “ Accept as Solution” if you feel my post solved your issue, it will help others find the solution.Ĭlick the “ Kudos, Thumbs Up' on the bottom right to say “Thanks” for helping! Hi to the HP Support Community. I'd be happy to assist you with the audio issue.ġ) In Windows, type 'Find and fix audio' into Search, or right-click the speaker icon on the taskbar and select Troubleshoot sound problems.Ģ) Select Find and fix audio playback problems or Find and fix audio recording problems from the Search results.ġ) In Windows, search for and open Device Manager.Ģ) Double-click Sound, video and game controllers.ģ) Right click on the Audio drivers and click on uninstall.ġ) In the search box, type and open Windows Updates.ģ) If the updates are available, click on install and restart the computer.ġ) In the search box, type and open HP Support Assistant. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.

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Intel driver and support assistant not working